Refund and Return Policy – Clarity

Effective Date: December 16, 2024

At Clarity, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a hassle-free return and refund policy according to the guidelines below.

1. Returns

  • Eligibility: You can return most items within 30 days from the date of receipt for a full refund or exchange. Items must be in unused, undamaged condition with all original packaging, labels, and tags attached.
  • Non-Returnable Items: Certain items, such as personalized, custom-made, or final sale products, are not eligible for return. Please check the product description before making a purchase.
  • Return Process: To initiate a return, please contact our customer service team at info@claritty.site with your order number and the reason for the return. We will guide you through the return process and provide you with a return authorization number (RMA).
  • Return Shipping: The customer is responsible for the cost of return shipping, unless the item is defective or incorrect.

2. Refunds

  • Refund Process: Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: If the returned item is not in its original condition, or if it is returned after the 30-day return window, we reserve the right to issue a partial refund or deny the return.

3. Exchanges

  • If you would like to exchange an item for a different size, color, or product, please contact our customer service team at info@claritty.site within 30 days of receiving your order. Exchanges are subject to product availability.

4. Damaged or Defective Items

  • If you receive an item that is damaged, defective, or not as described, please contact us immediately at info@claritty.site. We will arrange for a return or exchange at no additional cost to you, including a prepaid return shipping label.

5. How to Contact Us

For any questions or assistance with returns and refunds, please reach out to us at:

Clarity
Email: info@claritty.site
Phone: (864) 555-1234
Website: claritty.site